General terms and conditions

By placing an order with Melora Beauty ("Melora", "we", "us" or "our") for products sold on our website ("Products"), you agree to our Terms and Conditions ("Terms").

Please read these Terms carefully. If there is anything you are not happy with or have any questions about, please contact our customer service team before placing an order.

We update our Terms and Conditions at regular intervals. You can find the date of the last update at the top of the document. When you order from us, the Terms and Conditions that apply at the time of ordering will always apply. If we make changes to the Terms that significantly affect your order, we will contact you in advance to let you know what has changed - and how you can cancel your purchase if you do not accept the changes.

Table of contents

  • Definitions of terms

  • Melora Beauty - company information

  • Application

  • Offers

  • When a contract is concluded

  • Right of withdrawal

  • Consumer responsibilities when withdrawing from a contract

  • How to cancel a purchase and what it costs

  • What we do when you cancel a purchase

  • Exceptions to the right of withdrawal

  • Prices of goods

  • Conformity and guarantees

  • Product information

  • Policies related to purchases

  • Delivery and performance

  • Contracts that are valid over time

  • Payment policies

  • Complaints

  • Disputes

  • Other provisions

1. Definitions

(Texts unchanged, only the company name updated where it existed.)

2. Melora Beauty - company information

Company name: Mevoria AB
Company address: S:t Johannesgatan 2, 211 46 Malmö, Sweden
E-mail: contact@melora.se
Organisationsnummer:559314-9841

Momsregistreringsnummer: SE559314984101

3. application

These terms and conditions apply to all offers and purchases made remotely from Melora Beauty.

Before making a purchase, you will have access to these conditions. If it is not possible to view them directly, we will inform you how you can easily read them by other means, for example by e-mail. You can always have them sent to you free of charge on request.

If the purchase is made digitally, you will have access to the terms and conditions in a format that you can save, for example as a PDF.

If specific terms and conditions apply to a particular product or service, these terms and conditions will be supplemented. In the event of contradictions, the one that is most favorable to you as a customer always applies.

4. offers

If an offer has a time limit or special conditions, this is clearly stated. We aim to describe our products accurately and in detail. If images are used, they should reflect the product fairly. Obvious errors in offers are not binding.

Each offer contains sufficient information for you to understand what applies to a purchase.

5. When a contract is formed

A contract of sale is formed when you accept an offer and make a purchase under the terms and conditions set out.

When you place a digital order, we will send you a confirmation directly by email. Before you receive this confirmation, you can cancel your order at any time.

After the confirmation, the right of withdrawal applies instead of cancellation.

We protect all digital transmissions with appropriate security technologies and follow the rules of the law when handling personal data and payment checks.

We have the right to refuse orders if there are reasons to suspect, for example, unpaid debts or improper use.

You will be informed in writing or digitally at the latest upon delivery:

  • How to contact us in case of complaints
  • How to use the right of withdrawal, or if it does not apply
  • What guarantees and after-sales services are included
  • The total price including taxes
  • Shipping costs, if any
  • Payment and delivery information
  • How to cancel any ongoing contract
  • The standard withdrawal form

For subscriptions, this information is sent with the first delivery.

6. right of withdrawal

You have the right to cancel your purchase of a product within 14 days without giving any reason. We may ask for the reason, but it is completely voluntary to answer.

The withdrawal period starts from the day after you or a person designated by you received the goods.

If you bought several items in the same order, the period starts when you receive the last item. If the purchase is a subscription or multiple deliveries, the withdrawal period starts from the first delivery.

For services and digital content that are not physically delivered, the withdrawal period is also 14 days from the day after the contract was concluded.

If we have not informed you of your right of withdrawal or sent you the standard withdrawal form, the period is extended by up to 12 months. If during this period we provide correct information, the 14-day period starts from that date.

Section 7 - Consumer responsibilities during the withdrawal period

During the cooling-off period, you, as a consumer, are expected to handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to determine its characteristics, functioning and nature - just as if you were trying it on in a physical store.

If the product is handled beyond what is necessary to establish these characteristics, you may be liable for any loss of value.

You are not liable for any depreciation if Melora Cosmetics did not properly inform you of the right of withdrawal before the purchase.

Section 8 - How to exercise your right of withdrawal and what it costs

If you want to cancel your purchase, you must notify Melora Cosmetics within the cooling-off period, either by using our standard form or by other clear means (for example, by email).

You must then return the goods as soon as possible, but no later than 14 days from the date you notified us of your withdrawal. You can also return it in person or via a designated representative, if we offer this. The return is considered to have been made on time if you send the product before these 14 days have passed.

The product should be returned in its original condition and preferably in its original packaging, with all accessories and according to our return instructions.

You are responsible for ensuring that the return is sent correctly and on time. You are also responsible for the return shipping - unless we tell you otherwise.

For digital content (not physically delivered), you don't have to pay anything if

  • you did not explicitly agree to the delivery starting before the end of the cooling-off period
  • you were not informed that you lose your right of withdrawal when you gave your consent, or
  • Melora has not confirmed this in writing.

If you withdraw from a purchase, any additional agreements will also automatically expire.

Section 9 - What Melora Cosmetics does in the event of a withdrawal

If you notify us of your withdrawal by email or other electronic means, we will confirm this immediately.

All payments you have made, including delivery costs (if any), will be refunded within 14 days from the day you notify us of your withdrawal.

We will wait to refund you until we receive the product back, or until you prove that it has been sent - whichever happens first.

Refunds will be made using the same payment method you used to make the purchase, unless you request otherwise. You never pay any fees for the refund.

If you have chosen a more expensive delivery option than our standard shipping, we will only refund the cost of the standard shipping.

Section 10 - When the right of withdrawal does not apply

Melora Cosmetics may exclude certain goods and services from the right of withdrawal, but only if it is clearly stated before the purchase.

The following are not covered by the right of withdrawal:

  • Products or services whose price is affected by market changes beyond our control.
  • purchases at public auction
  • Completed services, if:
  • you have agreed that the service may start before the withdrawal period has expired, and
  • you have been informed that the right of withdrawal then ends.
  • Bookings of accommodation, transport, car rental or events on a specific date.
  • leisure activities with a fixed date
  • goods made to your specifications or clearly personalized
  • goods that deteriorate quickly or have a short shelf life
  • sealed goods that cannot be returned for health or hygiene reasons once the seal is broken
  • goods mixed with others in a way that makes them impossible to separate
  • alcoholic beverages with a later delivery date and where the value is affected by the market
  • Sealed audio/visual recordings and software where the seal has been broken
  • Newspapers and magazines (not subscriptions)
  • Digital content that is not physically delivered, if you
  • agreed to the delivery starting before the end of the withdrawal period, and
  • have been informed that you will lose your right of withdrawal.

Section 11 - Prices

During the period of validity of an offer, prices will not be increased - except if VAT is changed by law.

If we offer products whose prices are affected by external market factors (e.g. exchange rates), these may have variable prices. In this case, we will inform you clearly.

Any price increases within three months of the conclusion of the contract may only be made if required by law or regulation. Increases after three months are only allowed if:

  • it is due to changes in the law, or
  • we have explicitly informed you of the possibility and you may terminate the contract from the date the increase takes effect.

All prices on our website are inclusive of VAT.

Section 12 - Compliance and warranty

We at Melora Cosmetics guarantee that our products and services correspond to what is promised in descriptions and agreements, and comply with applicable laws and regulatory requirements.

If we have agreed on specific uses for the product, we also guarantee this.

Any additional guarantees given by us, manufacturers or suppliers do not affect your legal rights as a consumer.

"Additional warranty" means voluntary promises that give you extended rights beyond what the law requires.

Section 13 - Product descriptions

All product descriptions and images on our website are provided in good faith and are intended as a guide. Actual products may differ slightly.

Packaging may differ from the images. Although we try to reproduce colors correctly, differences may occur depending on your screen setting.

Section 14 - Purchase policies

You may purchase a maximum of eight (8) copies of the same item per order - and a total of eight per customer in any 12-month period. We have the right to refuse or cancel orders without giving a reason.

All products, services and samples we offer are for personal use only - not for resale.

We reserve the right to limit the number of products ordered if we suspect abuse of our terms of purchase. Samples are distributed subject to availability.

Section 15 - Delivery and fulfillment

Melora Cosmetics treats all orders with the utmost care - from receipt to delivery. This also applies if you order a service.

Delivery is made to the address you have provided at the time of ordering.

Melora delivers within 30 days unless another delivery date has been agreed. If a delivery is delayed, or if all or part of the order cannot be fulfilled, you will be informed of this within 30 days of your order.

In such cases, you have the right to cancel the purchase free of charge and may be entitled to a refund. If you have already paid, we will refund you as soon as possible.

Unless otherwise agreed, the risk of damage or loss only passes to you when the product has been delivered to you or to a recipient designated by you.

Section 16 - Term of the contract: duration, termination and renewal

Termination of the contract

You have the right to terminate at any time an open-ended contract under which you receive products or services on a regular basis. The maximum notice period is one (1) month, unless otherwise agreed.

A fixed-term contract for regular delivery can be terminated at the end of the contract period. Again, the maximum notice period is one (1) month.

You can always:

  • terminate the contract at any time, without being bound to a specific date
  • terminate the contract in the same way as you entered into it
  • terminate with the same notice period that Melora Cosmetics applies to itself

Extension of the contract

A fixed-term contract may not be automatically extended or renewed.

Exception: a fixed-term contract may be extended for a maximum of three (3) months, if you can terminate it with one month's notice.

Contracts extended until further notice may be terminated at any time, with a maximum notice period of one (1) month.

Duration

If a contract lasts longer than one year, you may terminate it at any time after the first year - with a maximum notice period of one month, unless there are special or fair reasons to the contrary.

Section 17 - Payment

Unless otherwise specified, payment must be made within 14 days of the start of the cooling-off period. If no cooling-off period applies, payment must be made within 14 days of the conclusion of the contract.

For service contracts, the period starts the day after you receive confirmation from us.

We will never ask you to pay more than 50% of the total amount in advance, unless otherwise agreed. If you have agreed to pay in advance, we can wait to execute the order until we receive your payment.

You are responsible for reporting incorrect payment details to us.

If you do not pay on time, and we have reminded you and given you another 14 days to pay, but no payment is made, Melora Cosmetics is entitled to charge:

  • statutory default interest on the amount due, and
  • reasonable collection costs (but no more than):
  • 15% on amounts up to SEK 2,500
  • 10% on the next €2 500
  • 5% on the next SEK 5 000
  • minimum of €450

We can always apply more favorable terms than these if we wish.

Section 18 - Complaints

Melora Cosmetics has a clear and accessible complaints procedure.

If you want to complain about a product or service, you should do so within a reasonable time after the fault is discovered. Describe the problem clearly and completely and send the complaint to kontakt@melora.se.

We will respond to complaints within 14 days. If we need more time, we will acknowledge receipt within the same period and let you know when you can expect a response.

Section 19 - Disputes

Swedish law applies to all contracts between Melora Cosmetics and consumers. Any disputes shall be settled by Swedish courts with Malmö District Court as the first instance, unless otherwise provided by mandatory law.

Section 20 - Additions or deviations

Any additions or deviations from these terms and conditions must be in writing and must not be to your detriment. You must be able to save them on a durable medium, such as e-mail or PDF.