REFUNDS, RETURNS & OTHER CUSTOMER POLICIES

Refund and Return Policy

At Melora Beauty, we strive to ensure that you are completely satisfied with our products. Please read through our returns policy below:

100% Guarantee

If you don't like our makeup products for any reason

you will receive a full refund*

We can also exchange your order for another product of equal value that may suit you better.

Terms and conditions

  1. 30 days from receipt of the product. Requests made after this period are not covered by this policy.
  2. cosmetic products. Any accessories or tools available in the shop are not covered.
  3. package offers or multipack.
  4. one-off offer for new customers trying our products for the first time. It does not apply to repeat purchases of the same product.
  5. original payment method used for the purchase. It may take up to 5-7 working days after our customer service team has approved the refund for the amount to appear in your account.
  6. the discounted price, not the regular one.
    as these are handled by third-party providers.
  7. the shipping cost is deducted from the refund.
  8. not covered by this policy.
  9. will result in the loss of the right to a refund.
  10. standard return policy.

What if I am a returning customer and have a problem with my order?

  1. Replacement product or offer a refund in the following cases:

    a. You report the problem within 30 days of receiving the product.

    b. The product was clearly damaged upon delivery. Photo proof is required.

    c. The product does not work as expected and may be defective. Photo or video is required for us to handle the case.
  2. Package or multipack, we can only replace or refund the specific defective product, not the whole package.
  3. If we do not accept the return. Then we encourage you to give away unwanted products to friends or family who might have a different experience. We also want to protect the environment, so you don't have to send the product back - unless we specifically ask for it.

Contact details

If you have any questions or concerns about our return, cancellation or refund policy, please contact our customer service team via the 'Help' button on our website. We are here to help you!

Please note:

Melora Beauty reserves the right to change this policy at any time without notice. Any changes will take effect immediately when they are posted on our website. It is your responsibility to regularly review the policy for updates.

By making a purchase from Melora Beauty, you agree to the above terms.

I have received my order, but the products seem to have been damaged during transportation. What should I do?

If your goods have been damaged in transit or the box appears to have been opened, please contact our customer service immediately via the "Help" button on the website. Please attach photos showing the damage or the condition of the packaging at the time of delivery and we will help you find a solution as quickly as possible.

I have received an incorrect or defective product

If you have received a defective or faulty item, please take photos of the product clearly showing the fault/damage and contact us via the "Help" button on our website.

A member of our customer service team will contact you within 48 hours to resolve the issue.

I have received a gift with an order that I want to return

Please contact us via the "Help" button on our website. A member of our customer service team will contact you within 48 hours to resolve the matter.

Jag har fått en gåva med en beställning som jag vill returnera

Vänligen kontakta oss via knappen "Hjälp" på vår webbplats. En medarbetare från vår kundtjänst kommer att kontakta dig inom 48 timmar för att lösa ärendet.