Shipping and delivery

This page describes how shipping, delivery and order processing work when you buy from us.

Order processing

Orders are processed within 1-2 working days (up to 48 hours) after the order is placed.
Orders placed on weekends or public holidays are processed the next working day.

Shipping companies

We ship our deliveries with:

  • PostNord

  • DHL

Carrier selection is automatic depending on delivery address and availability.

Delivery times

Delivery times are approximate and are counted from the time the order has been processed and shipped.

  • Sweden: 3-8 working days

Please note that delivery times may be affected by carrier congestion, holidays or unforeseen events.

Shipping cost

  • Free shipping

Deliveries during public holidays

Please note that no parcels are sent from our distribution center during public holidays.

Order status and tracking

Once your order has been shipped, you will receive a delivery confirmation email.

The email will contain:

  • tracking number

  • link to track the delivery

If you have not received an email, please check your spam folder.
If tracking information is missing, please contact customer service.

Return policy

This returns policy applies to all purchases made through our website.

Right of return

You have a 30-day return policy from the date you receive your order.

The product must be:

  • unused

  • in its original condition

  • in its original packaging

How do I make a return?

To make a return, follow these steps:

  1. Contact our customer service by email and provide your order number

  2. You will receive instructions for the return

  3. Send the product back as instructed

Returns sent without first contacting customer service may be refused.

Return shipping

If the return is approved, we will pay the return shipping.

Refund

Once the return has been received and approved, the refund will be processed within 5 working days.

Refunds are made via the same payment method used for the purchase, unless otherwise agreed.

Please note that it may take additional time for the amount to appear in your account depending on the payment provider.

Exceptions to the return policy

Products that do not meet the return conditions may be denied a refund.

Important for Google Merchant Center

This information is consistent with:

  • the checkout process

  • the product information

  • our payment and contact details